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Términos y Políticas

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  • CATERING INFORMATION
    Please place all orders more than 2 weeks in advance of your event. Rush orders subject to 70.00 late fee. All orders will be charged an 75.00 production fee. Event planners are available Monday through Friday from 9 am to 4pm, or by appointment, to help with your catering needs and questions. This is a complimentary service we provide our customers. You can truly gain from our extensive list of industry contacts. Kawai Mahi-Mahi Executive Catering is a small locally owned custom caterer. We’ve kept it that way so that we can provide excellent food, Custom service and a personalized luxury experience our customer and guest will never forget just to make sure we meet each and ever need of out loyal members. Unfortunately, it also means our calendar can become fully booked. We regret any inconvenience this may cause you, so please be DEPOSIT READY when booking services. WE STRICTLY ENFORCE A (NO REFUND POLICY) ONLY STORE CREDIT ALL CATERING & EVENT DEPOSITS ARE NON-REFUNDABLE
  • PLACING AN ORDER
    A successful order/event requires good planning, so please talk with our chef and event coordinators and place your order as far in advance as possible. Even if you aren’t sure of the date, ask us to “pencil you in” for the dates you are considering DEPOSIT REQUIRED TO LOCK IN ANY DATE. If we get other requests for the same date & time, we will consult with you first but we operate on a first come first serve bases because of our high demand in catering orders/bookings (A REQUEST IS A REQUEST) , with that being said if there is a date that you are passionate about and you want to make sure you are locked in for it a deposit is required. Your final menu and number of quests be confirmed 14 Days in advance of your event. An earlier confirmation may be required for large groups or special menus. Kawai Mahi-Mahi Executive Catering is a small locally owned custom caterer. We’ve kept it that way so that we can provide excellent food, Custom service and a personalized luxury experience our customer and guest will never forget just to make sure we meet each and ever need of out loyal members. Unfortunately, it also means our calendar can become fully booked. We regret any inconvenience this may cause you, so please be DEPOSIT READY when booking services. WE STRICTLY ENFORCE A (NO REFUND POLICY) ONLY STORE CREDIT ALL CATERING & EVENT DEPOSITS ARE NON-REFUNDABLE
  • BOOKING YOUR EVENT
    A confirmation agreement or contract for services is required on all events. This confirmation agreement simply reiterates the policies of Kawai Mahi-Mahi Executive Catering and requires a 50% deposit of the estimated due 5 days prior to the event, a signature from the client or financially responsible party and secures your date. Events without a payment to hold the date, have no guarantee and another event may be booked *All sales are final, for more information on Returns/ Exchanges review our policies at checkout.
  • CHANGES TO A MENU/ORDER
    We will make every effort to accommodate last minute changes to your order after it has been confirmed. Please understand, however, that if changes are made less than 72 business hours before your event, we will not be able to guarantee additions and reductions will be billed to the extent that the food has already been prepared, Menu changes and portion adjustments made after your grocery list has been generated and sent to you are subject to a $65 dollar fee
  • CANCELLATION POLICY
    Events cancelled or postponement within 14 business days are subject to a 50% charge on the estimated food and beverage costs. Events cancelled within 7 business days , the cancellation charge is 100% will apply. If no notice is received and menu planning and grocery shopping have been completed the client will be billed for groceries and any services rendered. This will cover any expense that i have incurred, including the inability to book another client on such short notice. If you should have any further questions, please do not hesitate to call or email. (STORE CREDIT ONLY) ON FULL DEPOSITED CATERING EVENTS Thank you again for considering Kawai Mahi-Mahi Executive Catering.
  • REFUND POLICY
    Should you need to make any changes to your booking you can do so at any stage up to 14 days prior to the event and Final numbers of guest will need to be advised 14 days prior to the event so we have you and your guest locked in. If you wish to cancel the function entirely you can do so up to two weeks prior to the function. Your deposit will not be refunded but Kawai Mahi-Mahi Executive Catering holds an $200 administration charge in addition to your catering deposit for food that was already brought. If you cancel the function less than 14 days prior to the date, Your deposited or full amount will serve as your cancellation fee . ALL SALES ARE FINAL ( ONLY STORE CREDIT ) DEPOSITS DO NOT SERVE AS STORE CREDIT , HALF OF YOUR FULL DEPOSITED AMOUT WILL SERVE AS YOUR STORE CREDIT APON CANCELATION.
  • PAYMENTS
    Payment can be made by Amex Visa, MasterCard, Zelle, CashApp, Paypal , Cashier’s check, Money order or Corporate check. Payments made via CashApp or paypal will be charged at 4% service fee. Payment in full is due prior to the event date. Any additional charges will be settled within 7 business days of the event and will be posted on the credit card number on file. Please make checks payable to Kawai Mahi-Mahi Executive Catering. All charges are subject to new jersey state sales tax. Charges will be listed as “Kawai Mahi-Mahi Executive Catering” on your credit card statement. Please contact us for more info. *** All Hotel Event Catering, Kawai Mahi Mahi Prices Are Separate From Hotel Expenses & Pricing *** Please place all orders more than 2 weeks in advance of your event. Rush orders subject to 70.00 late fee. All orders will be charged an 75.00 production fee. SAME DAY CATERING ORDERS OR NEXT DAY CATERING ORDERS ARE NON-REFUNDABLE Someone must be at location at timeof delivery to recieve the food , there will be a late- fee service charge of 65 dollars per half hour after delivery time. Kawai Mahi-Mahi Executive Catering is a small locally owned custom caterer. We’ve kept it that way so that we can provide excellent food, Custom service and a personalized luxury experience our customer and guest will never forget just to make sure we meet each and ever need of out loyal members. Unfortunately, it also means our calendar can become fully booked. We regret any inconvenience this may cause you, so please be DEPOSIT READY when booking services. WE STRICTLY ENFORCE A (NO REFUND POLICY) ONLY STORE CREDIT ALL CATERING & EVENT DEPOSITS ARE NON-REFUNDABLE
  • FULL SERVICE
    Our service staff is prompt and friendly, we arrive on time, set up your event, service your event and break down your event. Hire a service staff and leave all the details to us! A 20% service charge and gratuity will be applied to food & beverage totals on all events with staff. Rates are as follows: A four hour minimum is required for each staff member Service Director or Solo Server – $25 an hour Each additional server - $20 Chef.pimpin on site - $ 250 per hour Bartender - $25 per hour Event Coordinator - $25 per hour Please Note: Service hours are calculated portal to portal and estimated to include; load out of your event, transport, set up of the event, the event, clean up, return transport and stowing of equipment. This amount of time is estimated. Final service hours to be determined following the event.
  • DELIVERY
    We are more than happy to deliver/drop off at your request. Deliveries and pick up fees vary depending on the location and nature of your event. Our staff will arrive at designated time and set up your event then depart then return for pick up at designated time. If serving staff is employed, delivery fees are waived. Travel Fee: There is no travel fee for homes inside the perimeter, above 5 miles . There is a $65 travel fee to areas outside of 5 miles (Per Day Plus All Tolls ) and a $150 Out Of Town Travel fee For Areas ( PA Exc ) (Plus All Tolls ) Traveling To (Miami , ATL, DMV, Carolina's , Or Out The Country $250 ( Plus Room and Boarding & All Tolls)
  • PICK UP
    We ask our customers to have all equipment neatly stacked and stored in provided storage containers and ready for pick at requested pick up time. If additional clean up and break down is needed additional fees will apply. Our minimum food and beverage order for delivery is $300 for breakfast and lunch and $600 for all other events. Our minimums are flexible depending on your needs. Please contact us for more info.
  • SCHEDULING
    At the beginning of each quarter, I will provide a list of your upcoming cook dates for you to confirm. If you know at that point that you won’t be needing service on a certain date, I appreciate you letting me know at that time. Other cancellations and service adjustments can be made as needed with proper notice.
  • PERSONAL CHEF SERVICES
    Payment for personal chef services, grocery and cleaning deposits are required up front in order to reserve your cook date. Payment for your initial cook date is expected at your assessment meeting or when your first cook date is confirmed. For regular clients, payment for your next scheduled cook date should be left for me when I am there cooking. If payment is not received at that time and alternate payment arrangements have not been agreed upon, your calendar spot will not be considered booked and will be available for booking by others. Excess funds from grocery shopping will be left for you along with my grocery receipt. If I am over budget on groceries, the difference is expected to be made up in your next payment.
  • Groceries
    If requested, your grocery list will be emailed to you the afternoon or evening prior to your scheduled cook date. The list will include an indication of when I need updates returned, usually early the next morning. If I don’t hear from you or the list is not returned with items marked properly, I will purchase all items listed. To properly mark the items you have on hand, reply to my email then put an X next to the box, not inside the box, for the groceries I do not need to purchase. Also, please check quantities required and expiration dates when going through your list. If what you say you have is inadequate or expired requiring an additional grocery trip, a fee of $50 will be assessed.
  • Kitchen
    Upon arrival please make sure that the sink is empty and all dishes are put awayAnything found in the sink or on the counter when I arrive will be moved and put back when I leave
  • Refrigerator/Freezer
    Please leave adequate food storage space in your refrigerator and freezer.
  • Cleaning Deposit
    A $80 cleaning deposit will be taken up front and rebilled as needed when cleaning up after myself requires cleaning up after you first.
  • Home Access
    If I am unable to enter your home via the agreed upon access method, I will call and text you for instructions. If I don’t hear back from you within 60 minutes or you are unable to grant me access, it will be considered a last minute cancellation and my stated cancellation policy will apply.
  • DEPOSIT REQUIREMENTS
    A non-refundable deposit of 50% of the estimated event costs will be required to confirm a date. The remaining balance will be due one week prior to your event and any balance due to either will be settled within 7 business days. Same Day Or Next Day Catering Orders/ EVENT DEPOSITS/ PAYMENTS ARE NON-REFUNDABLE *All sales & deposits are final, ONLY STORE CREDIT
  • Cooking Classes
    Cooking class and event reservations are just like purchasing theater tickets. We staff and make purchases on your behalf in advance of the class regardless of your actual attendance. We also have limited space which makes it important for us to have an exact guest count since we often have to turn away potential students when classes fill. Because we are a 100% reservation based business, we have to adhere to a very specific policy regarding cancellation. Please carefully review this policy below: 1. If you cancel up to 3 days (72 hours) prior to your class, a refund will be issued in the form of store credit only. 2. Within 72 hours prior to your class we CANNOT ISSUE REFUNDS OR CREDIT under any circumstances as we have very limited space available and require advanced reservations for all classes. 3. In the event that we have a waiting list and can fill your space we may issue credit to you, but it is not a guarantee that we will be able to do so. 4. Don’t forget – you can always send someone in your place if you can’t make it, simply let us know and we will make an adjustment to your reservation. We reserve the right to cancel any class, at any time, for any reason. We make every effort to give as much advance notice as possible in the rare event we have to cancel a class. Your payment will be refunded in full or you may request credit or transfer of payment to another class. If you are signed up for a series of classes, please note that no refunds will be given after the series has begun, regardless of circumstance because space is limited in these series.
  • The class that I want to take is full! Can I be placed on a waiting list?
    If you’d like to be placed on the waiting list for a full class, please call (908-875-4597) and we will place you on the list. If space becomes available we will notify waiting list names in the order they were placed on the list.
  • I missed out on a class that I’d really like to take. Will you be offering it again?
    Yes, most of our popular classes will make a repeat performance on our schedule at some point. If you missed a class and would like to be notified when it is offered again, please email or call us at 808 435 5973
  • I have a gift certificate!
    Great, we will be happy to assist you with using your gift certificate towards the purchase of classes or retail items. Give us a call at (908-875-4597) and we will get you started!
  • Other Policies
    Kawai Mahi-Mahi Executive Catering reserves the right to cancel a class at any time due to insufficient enrollment, illness or in case of an emergency. Cancelled classes may be rescheduled, or your payment can be transferred towards the purchase of a different class. We reserve the right to make substitutions for anything on our menu at any time. The highly perishable and seasonal nature of food and wine makes it difficult to stay within the confines of a menu posted well in advance. Our staff makes every effort to make the experience as enjoyable as possible for you and will occasionally make adequate substitutions in that pursuit. If you have dietary restrictions, allergies or other important needs that should be brought to our attention, please make us aware of those in advance of your class so that we can take proper action to make sure our chefs are aware of your needs. We can not make substitutions for you on the day of your class. We ask that cell phones be turned off during class to keep distractions to a minimum. Also, we cannot guarantee the safety of your valuables while you are cooking with us so please don’t bring any! Babies and small children are not allowed to attend classes that are not specifically designated for children or teens. Our regular cooking classes are intended for those that are 12 years of age or older, although younger students may attend certain classes and workshops with a parent. Classes that serve alcohol, wine or beer are intended for those 21 years of age and older. If you have any questions at all, please don’t hesitate to contact us. (908-875-4597)
  • Alcohol Policy
    Kawai Mahi-Mahi Executive Catering will provide: Beer Wine Champagne Corkage fee is a standard fee and it is typically to cover the liability that goes along with our servers handling & serving alcohol. All alcohol The Wedge provides is PREPAID. Any unopened bottles remaining are the customers to keep. If a Client would like for their guests to pay for the alcohol themselves (NO-HOST), The Wedge outsources this bar service for a minimum of $450.00
  • Tip Acceptance Policy
    Legally we can not accept money from guests
  • Full Bar Policy
    If a client would like to pay for a full bar (HOSTED) we outsource that bar service for a minimum of $450.00 If a client would like to provide beer, wine &/or HARD alcohol, they are required to provide all condiments, fruit and mixers as well. They are also requested to offer Kawai Mahi-Mahi Executive Catering a list of what they are supplying in order to provide a bartender best suited for that kind of bar service. Kawai Mahi-Mahi Executive Catering will provide glassware and bartenders for any catered event.
  • Alcohol Storage Policy
    Kawai Mahi-Mahi Executive Cateringcan store client's alcohol at the facility and transport the beverages to the event site for a storage handling fee of $10.00 per case of beverage (example: a client drops off 6 cases of wine. 3 cases of beer and 3 cases of soda – the subsequent charge is $120.00)
  • Banquet Permit Requirement
    Clients are required to purchase a banquet permit. Proof of banquet permit must be posted at the event. (Available at any liquor store for approx. $10) for more information please contact us for more info.
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